Anti-Scam Guide

Dear Customers of Vietnam Visa Maharaja,

To prevent fraudulent activities by scam groups impersonating “Vietnam Visa Maharaja customer service personnel” or “Vietnam Visa Maharaja staff” to deceive consumers and cause financial loss, please be extra cautious!

Be aware! Common scam tactics include:

1. Falsely claiming “double charging”
2. Falsely claiming “incorrect charging amount”
3. Falsely claiming “product discounts” or “group buying promotions”
4. Falsely claiming “flight” or “hotel” booking errors or multiple bookings
5. Falsely claiming “order cancellation” or “flight cancellation”
6. Falsely claiming “leaked or incorrect traveler information”
7. Falsely claiming to have bank staff contact you
8. Falsely claiming to have government officials contact you

Be vigilant! When you receive a suspicious call, take the following precautions:

1. Do not provide any personal information over the phone!
2. Do not provide bank account details over the phone!
3. Do not provide credit card information!
4. Do not perform any actions at an ATM as instructed over the phone!
5. Do not make any transfers at financial institutions as instructed over the phone!
6. Caller ID numbers can be faked to appear as numbers from companies, banks, or government agencies. Do not trust the phone number displayed on your phone or directly call back the displayed number. Hang up and directly contact the company or police.
7. Be cautious of calls with unusual accents.

If you receive a suspicious call, you can directly visit Hero Tours and Travels Pvt. Ltd. or contact us directly. For further assistance, please reach out to Hero Tours and Travels Pvt. Ltd.